7 Tools of Quality – Smallpeice Enterprises

7 Tools of Quality

Overview

This one day course aims to provide delegates with an understanding of the classic ‘7 Tools of Quality’ and how these can be applied both within the context of Practical Problem Solving and in stand-alone work applications for daily work.

Delegates will work together in selected teams to practice the tools on a mix of mini-case studies and live problem scenarios. As such delegates are asked to come to the training with a current problem which is suitable for using in training as an exercise. Delegates should be prepared to provide a brief overview of their problem to the rest of the group. The problems will be used to practice the tools where appropriate. Guidance and criteria regarding problem selection:

Must be able to visit and observe the area of concern / problem
Problem must not be highly sensitive or confidential
Needs to be something where some data is available
Needs to be something that isn’t too complex for people to understand
Needs to be agreed with your supervisor as an option

Course Content

Introduction to the 7 Quality Tools

History and background
Links to practical problem solving context

Flow Charts

Purpose of Flow Charts
Application of Flow Charts
Construction and analysis of flow charts
Variants of flow charts
How to facilitate flow charts – hints and tips
Application to project example

Check Sheets

What is a checksheet
Different types of checksheet and their application
Designing a check sheet – tips and traps
Application to project example

Cause and Effect Diagrams

Purpose and uses of Cause and Effect diagrams
Construction of a Cause and Effect
Approaches to Brainstorming the causes
Approaches to selecting the most probable causes
The importance of verifying the cause and link to asking why five times

Pareto Charts

Background and the Pareto Principle
Different applications of the tool
How to construct and interpret a Pareto Chart
Pareto in Excel
Case Example

Histograms

Purpose and use of Histograms
Construction and interpretation of Histograms
Histograms in Excel
Exercise – case study examples

Control Charts

Purpose of control charts
Application of control charts
Construction and interpretation of control charts
Overview of types of control charts
Control charts in Excel
Exercise – case study examples

Scatter Plots

Purpose of Scatter Plots
Understanding and describing correlation
Construction of scatter plots in Excel
Interpreting scatter plots
Exercise – case study examples

Review

Review of application in day to day work

In-company

Duration:

1 day

Ideal for group training

Customised per company