Understanding Processes

• Defining a value stream
• Overview process improvement approach

Planning a Mapping Activity

• Deciding where to start: prioritising and scoping improvement activity
• Defining the purpose of the activity
• Use of SIPOC maps to understand the process at a high level
• Understanding voice of the customer

Understanding the Current State

• Introduction to mapping tools
• Value stream mapping
• Process flow charting
• Process sequence charting
• Use of swim-lane mapping
• Spaghetti diagrams

Analysing the Current State

• Value add/non-value add analysis
• Analysing process risk

Developing the Target State

• Approach to ‘to be’ mapping
• Lean design principles

Implementing the New Process

• Planning and communication steps
• Links to standard operations and process confirmation – maintaining the standard
• Checklist for next steps