Introduction to Problem Solving
- Conditions for effective problem solving
- Different levels of problem solving
- E = Q x A – the importance of engagement
- The 8 disciplines of problem solving
- Introduction to the 8D problem solving sheet
Grasping the Current Situation
- Emergency response actions
- Forming the team
- Taking a facts driven approach
- Use of Is/Is Not analysis
- Problem statements and goal setting
- Understanding the situation
- Data collection tools and techniques
- The reason and use of Pareto charts
Getting to the Root Cause
- Cause and effects analysis
- Analysing data: use of histograms, control charts and scatter plots
- Identify the root cause (5-Why)
Implementing Countermeasures
- Solution identification and selection
- Application of mistake proofing
- Testing countermeasures
- Checking and acting on the results
- Implementing permanent countermeasures
- Sharing lessons learned
- Links to the importance of standards and process confirmation
