Zero Defects Philosophy
- The vision statement and description of the key principles
- Supplier management / organisational capability
- Alignment to external standards
Advanced Quality Planning Design with DFMEA
- The Design FMEA process
- Strategies to improving the Risk Profile (RPNs)
Process Planning with PFMEA & Control Plans
- PFMEA and the Advanced Quality Planning System
- Constructing a PFMEA and Control Plan
Inspection Capability/Measurement Systems Analysis
- Introduction to MSA – objectives and benefits
Statistical Process Control (SPC) and Process Capability
- Objectives and benefits of improved capability
- Process capability indices
Being Fitter for the Future with APQP & PPAP
- The business need for APQP
- The PPAP Process and the 21 Elements
Mistake Proofing
- Why mistakes are made
- Mistake Proofing and Zero Defects
- Leadership skills required for mistake proofing solutions
Coaching for Zero Defects
- How we lead and the shadow of the leader
- High performance culture behaviours
- Zero Defects as a Change program
Structured Problem Solving
- Overview the 8D methodology and the need to effectively engage people in supporting the 8D process
- Getting to the root cause and developing permanent corrective actions
- Prevent Reoccurrence Actions and Lessons Learnt
Overcoming Resistance to Change and Influencing Skills
- Coaching for improvement
- Dealing with difficult questions
