Introduction

• Introducing Zero Defects
• Overview of the Zero Defects journey
• The industry standards that we must comply with
• Our current performance & our Customers expectations

The Core Principles of Zero Defects

• Defect Prevention Focus
• Identifying and eliminating product and process risk through FMEA & Control Plans
• Ensuring we have data we can trust – the application of Measurement System Analysis:
• Understanding Process Control & Capability
• Using the 8 Disciplines of Problem Solving (8D)

Building a Zero Defects Culture

• The Zero Defects Training Framework: developing a practitioner taskforce
• The impact of Human Factors
• Your journey starts now:
  – Never walk past an issue
  – Don’t accept a defect / don’t create a defect / don’t pass on a defect
• Case Study examples