Preparatory e-Learning (to be completed in advance of the training)
- Overview of 8D methodology key steps
Problem Solving Strategy
- When & where is 8D the right problem solving approach to deploy ?
- using sentencing matrices or level zero checks
- go look see in practice
- Resource allocation & typical timeline for 8D activity
- The role of Sponsors & Leaders within the 8D process – checklist of questions & inputs required
- Case study examples: 8D in action
Problem Solving in Action: watch out for the hotspots
- Defining the Emergency Response Action (ERA): being clear on the purpose & parameters of this key step
- Forming the team: ensuring the optimum balance to suit the required team roles
- Defining the problem, creating a good problem definition: Managers/Leaders/Sponsors MUST be competent in this !
- Using Is/Is Not analysis: this powerful tool can cause uncertainty and confusion if not clearly understood
- Getting to the root cause and developing permanent corrective actions
- Prevent reoccurrence actions and lessons learnt: locking in the benefits for the long term not short term
Optimising Skills Development in your Teams
- How to develop the levels of competency needed in effective problem solving teams
- Training linked to Competency Matrix & Certification
